When You Need It Most
Assistance In Home Care began with a vision by owner, Ramona Streit. 10 years ago, her brother, suffering with cancer, required in home care. Over time, the family realized the services received by Ramona’s brother was less than acceptable. This realization caused Ramona to believe she could provide a service that would preserve the dignity of her clients. Under her close supervision, she ensures services are monitored, managed and her clients are cared for. Ramona believes that, “Each day I wake up proud of care we offer to individuals who need assistance in their home”.
We are a quality home care provider able to care for people of all ages who want to remain in the comfort of their homes and not burden their families. We strive to ensure home care services provided are nothing less than what we would want for ourselves or our family members. Assistance In Home Care has been caring for clients for over 10 years. We are proud to say we have assisted over 800 clients that include seniors, children, veterans, developmentally disabled and many short term recovery clients wanting to remain in the comfort of their homes.
Community Outreach Coordinator
Throughout his childhood, Matthew was constantly exposed to the home care industry by Ramona starting the business out of the spare bedroom of the house he grew up in. As Matthew matured, he was able to work in the office during his high school years doing various administrative tasks such as filing, data entry and answering the phones. Once he graduated from college, Matthew was fortunate enough to start to working in software sales as an Account Executive where he learned various sales and customer services techniques. Since moving on from software sales, Matthew has been able join the Assistance In Home Care family once again as a full time employee focusing mostly on sales and marketing.
Matthew is proud to say that he works in the family business with a larger role that influences day to day operations. He has been engaged in the business since its origin in 2006 and Matthew plans to be an important player for years to come. He remembers when his uncle Ronnie was sick with cancer and he had a home care company that was not only providing terrible care, but did not even know his name. This gives Matthew the drive day in and day out to help Assistance IHC continually provide quality managed care.
Quality Assurance Coordinator
Laura has been an exceptional employee of Assistance In Home Care for 6 years. Originally hired as a Certified Nursing Assistance caregiver, Laura worked as a caregiver for several years before being promoted to Quality Assurance Coordinator. Laura visits clients home every 8 weeks to ensure quality of care is as promised. She takes time out to locate resources to assist clients with needs such as veterans needing hours in, furniture or even meals on wheels. Laura is also trained in working with hospice clients and she is currently a Residential Care Facility Administrator. Laura also assist with recruiting and interviewing caregivers as she thoroughly understands the needs of the clients.
Client Care Coordinator
Bonnie has been with Assistance In Home Care for 4 years. Bonnie was hired as a caregiver and her experience derives from being certified by the state as a Certified Nursing Assistant. During quality assurance visits, clients continually stated how much they loved Bonnie and how she paid attention to detail. Bonnie was promoted to Client Care Coordinator after 3 years of excellent care to clients. Bonnie has cared for some of our most difficult clients while always treating them with compassion and patience so she is not only aware of caregiver needs but also client needs as well. She recently received her certification as a Certified Senior Advisor (CSA). Bonnie’s organizational skills help her in managing the schedules of over 120 caregivers and 1300 shifts per month.
Susan also began her career with Assistance In Home Care as a caregiver. Providing consistent quality care to clients got her noticed, as she had the same clients for several years. When the time was right Susan was promoted into the office as an office assistant, primarily doing office administration duties, filing, and answering phones. Susan’s talents quickly shined and it was not long until she was promoted to bookkeeper. Susan handles all accounting functions of the company including any clients care needs.
Quality Assurance Coordinator
Corina also began as a Certified Nursing Assistant caregiver over 6 years ago. Corina’s ability to anticipate the client’s needs and assist them with care needs didn’t go unnoticed. We had a client that attempted suicide, the only person she wanted by her side in the hospital was Corina. That was over 4 years ago and I am proud to say that client is alive today and enjoying life. Corina was promoted to the office 6 months ago to oversee company and state requirements for all caregivers. Corina also performs quality assurance visits weekly to ensure clients are receiving the care as promised. She uses her time to provide feedback to caregivers and clients.